Confidentiality Policy
Our promise to protect what you share with us.
Our Core Promise
Everything you share in a Shrut Sakha session — your words, your feelings, your history — stays between you and your therapist. This is not just our policy; it is our ethical obligation and the foundation of effective therapy.
What is Protected
All session content including: what you say verbally, written communications with your therapist, session notes, intake forms and assessments, your identity as a client, your contact information and appointment records, and any documents you share.
Who Has Access
Only your assigned therapist and, where clinically necessary, a senior supervisor (who is also bound by the same confidentiality obligations). Administrative staff may access your name and contact details for scheduling purposes only — they cannot access session content.
Clinical Supervision
Your therapist may discuss anonymised aspects of your case with a qualified clinical supervisor as part of professional best practice. This is a normal part of ethical therapy and improves the quality of your care. No identifying information is shared.
Exceptions — When Confidentiality May Be Broken
In rare, specific circumstances, your therapist may be ethically or legally required to break confidentiality without your consent: (1) If there is a serious and credible risk of imminent harm to you or a specific other person. (2) If required by a court order or valid legal process. (3) If there is suspected child abuse or neglect (mandatory reporting under POCSO Act, 2012). Your therapist will always attempt to discuss this with you first, and will use the minimum disclosure required.
Couples & Group Sessions
In couples or group therapy, confidentiality works differently. What you share in a joint session may be known to your partner or other group members. Your therapist will establish clear agreements about confidentiality at the start of any joint or group work. Individual disclosures made privately to the therapist during couples work are handled according to a pre-agreed policy.
Minors
Parents have legal rights to their minor child's health records. However, therapists working with adolescents will negotiate an age-appropriate confidentiality agreement with both the young person and their parents at the start of therapy, balancing legal obligations with therapeutic trust.
Your Rights
You have the right to access your session notes. You have the right to request that we do not contact you by certain means. You have the right to withdraw from treatment at any time. You have the right to ask your therapist exactly what has been recorded about you.
Data Security
Session notes are stored in encrypted clinical record systems accessible only to your care team. Digital communications are encrypted in transit. We comply with applicable Indian data protection requirements and follow HIPAA-aligned security standards.